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Top 4 Mistakes Homeowners Make When Choosing a Garage Door Repair Service



Doesn’t it seem like items around the home always tend to malfunction at the wrong time?


Every homeowner can relate! Your family is coming over for a turkey dinner on Christmas and your oven decides not to turn on. Hottest day of the summer…and the air conditioner kicks out. Late for an important meeting at work and your car is in the garage? For some reason that is the exact day that a spring will break or the door will jump off the track.

Garage door malfunctions typically show up at the worst possible times, which can cause some people to quickly search for a repair service without putting much thought into the process. This can be a costly mistake as an inexperienced or unreliable repair service can cause more harm than good! An improperly installed garage component can led to further damages or even create a dangerous environment for you and your family.


To avoid these garage door service disasters,  stay clear of these 4 mistakes that homeowners commonly make when hiring a repair service!

  1. Not checking reviews and testimonials
  2. Selecting an inexperienced team
  3. Rushing into emergency repair service premiums
  4. Paying before service


Not checking reviews and testimonials


One of the first things you should do when hiring a garage door service team, or any type of company for that matter, is head online and review any testimonials you can find. First stop should be their website. Does it look new and updated? Are there any recent testimonials you can read through? Next, head to google and inspect any reviews you can find there. Simply by “Googling” a companies name, you should be able to quickly determine if they are the right fit your current issues.

At Alpha Doors, we pride ourselves on our honest work and our transparent approach. We have a plethora of testimonials on our website and multiple Google reviews that provide insight into the quality of our work.


Selecting an inexperienced team

Modern technology allows just about anyone to build an online web presence that appears impressive. When your garage door needs repairs, you want an experienced team to handle your issue, fixing it right, the first time. When hiring a service company, ask how many years they have been in business. What accreditations do they have? Who can vouch for the quality of their work?

When a company consistently completes high quality work at fair prices in a honest manner, they tend to stick around. When business owner does not operate fairly or delivers subpar work, their operations often go under, at which time they may open a new business under a completely new name.

Bottom line: Partner with an experienced company such as the Alpha Door team with over 25 years of experience to ensure you receive the service that you deserve.


Rushing into emergency repair service premiums

We already established that garage doors and all other home related appliances tend to malfunction at the worst possible time. In certain situations as a homeowner, you need a solution extremely fast. There are certain times where paying a premium for expedited or emergency service makes sense, but it should not be the standard. If you find a service company pushing you to agree to emergency services when you are not sure if you really need it or not- run the other way. There are some businesses that make a living tricking customers into paying for expedited services, or paying for repairs that they don’t even need.

This is another reason why you should always partner with companies that value and display an honourable approach to business.


Paying before service

If a repair company is asking to be compensated before they have completed any work, a red flag should immediately be raised. Asking for payment before hand is one of the oldest scams in the books. If the technicians or sales person is a smooth talker, you might find yourself paying for the service upfront, then never hearing from the company again.

Additionally, once you pay the company, you no longer have any leverage. If the company only completes half of the required work, it will be extremely difficult to get them to finish the task at hand if they have already been paid. They will likely rush through your job, moving onto the next location as fast as possible where they can make more income.


The next time your garage door is acting up or needs repairs, make sure you avoid these 4 common mistakes to ensure you are not deceived when it comes time to fix your door.

If you are looking for a company that never pressures its clients, has a long history of honest work and many references, testimonials and reviews for your reference- look no further! Alpha Doors is your solution for garage door repairs in Nanaimo and the surrounding areas.


Connect with our team today to schedule your repair!


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